Frequently asked questions

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Questions

Arrow downHow do I make or reschedule a maintenance appointment?

You can easily schedule or change a maintenance appointment via Oficina Online or by calling 91 91 92 999 If you’re not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.

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Arrow downWhere can I go for maintenance?

We have a national, premium network of preferred providers to maintain our lease cars, so there’s always a convenient option near you. Simply indicate where and when and we do the rest. Use Oficina Online or by calling 91 91 92 999 to schedule your appointment. 

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Arrow downWho pays for maintenance costs?

In most cases, we pay for the maintenance. You can find out whether maintenance is covered in the terms and conditions of your contract.

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Arrow downWhen does my lease car need maintenance?

You can find out when the car needs maintenance in the instruction booklet of the lease car.

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Arrow downHow often do I have to have my vehicle serviced?

You can check this information in the vehicle maintenance book or in the Online Office.

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Arrow downMy vehicle does not have a maintenance book, is it necessary?

It is not compulsory to keep the maintenance book, as there are vehicle models and brands where the on-board computer indicates the periodicity of the revisions.

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Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

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