Frequently asked questions

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Arrow downWhat payment options are there?

The payment method is initially discussed and decided on during the development of the contract.

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Arrow downWhy is the amount on my first invoice higher than the agreed monthly rate?

If the lease car was not delivered from the first day of the month but, for example, from the 15th of the month, then there is a 'broken' period. You will then receive an invoice where the remaining days of the first month plus the entire following month are charged. In this example, you pay for two weeks plus one month's lease rate. You will find the calculation in the invoice. After this you pay the agreed lease rate monthly.

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Arrow downWhen will I receive an invoice?

Invoices must be downloaded through Oficina Online, invoices are no longer sent monthly

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Arrow downWhat should I do when my invoice is incorrect?

Please call the telephone number stated on the invoice.

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Arrow downWhat is a reconditioning invoice?

We understand as reconditioning the invoice for the end of the contract once the vehicle is returned. An expert reviews the condition of the vehicle assessing the damage. All damages not covered by the contract are billed

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General enquires

Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

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