Frequently asked questions

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Arrow downDo I need a damage claim form?

Keep a damage claim form in your car in case of an accident. You never know when it might come in handy!

Two-sided damage Use a European claim form to report two-sided damage. If the counterparty is not present, fill out your own contact information. Once you have contacted the counterparty,  complete the missing information.

Request a European claim form   You can download a paper or digital version of the European damage claim form here. 

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Arrow downHow do I report damage?

Reporting damage If your lease car is damaged, you need to report it to LeasePlan within 48 hours. You can easily report damage through Oficina Online

Unilateral damage In most cases of unilateral damage, you don’t need to submit a European damage claim form. If you do need to submit the form, we will contact you.

Two-sided damage In all cases of two-sided damage, you will need to submit a European damage claim form. Complete the form on the spot with the counterparty. If you don’t have a claim form with you, exchange contact information.  You can download a digital form here later and upload the counterparty contact information to your claim via Oficina online.

Use your phone to take photos of both vehicles. Make sure to document the counterparty’s registration plate. You can add these photos to your claim file via Oficina online.

Damage by an unknown counterparty Was your car damaged by burglary, vandalism or an unknown counterparty? Please report this to the police as soon as possible.

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Arrow downWhat if I need immediate assistance?

Is your car too damaged to drive? Call LeasePlan immediately. Make sure you, any passengers, and if possible the vehicle, are in a safe location. Call 91 91 92 999 You can reach a LeasePlan employee on this number at any time 24/7.

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Arrow downWhat should I do if my vehicle breaks down and I can't drive?

I need immediate assistance is your car damaged or broken down and are you unable to continue driving? Call LeasePlan immediately. 

Make sure that you, your passengers and the car are in a safe location. Call ( 91 91 92 999). You can reach a LeasePlan employee on this number at any time 24/7.

I don't need immediate assistance If your car is at home, won't start and you don't need immediate assistance, contact us here: (91 91 92 999, email or Oficina online) and report the problem.

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