Frequently asked questions

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Questions

Arrow downIf I have an accident, what should I do?

Unilateral accident If you have an accident and no one else is involved, you do not don’t need to submit a European damage claim form. If you do need to submit the form, we will contact you.

Two-sided accident In all cases of two-sided damage, you will need to submit a European damage claim form. Complete the form on the spot with the counterparty. If you don’t have a claim form with you, exchange contact information.  You can download a digital form here later and upload the contact information to your claim via Oficina online

Use your phone to take photos of both vehicles. Make sure to document the counterparty’s registration plate. You can add these photos to your claim file via Oficina online

Reporting a damage If your lease car is damaged, you need to report it to LeasePlan within 48 hours. You can easily report damage through Oficina online.

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Arrow downI need immediate roadside assistance

If you need immediate roadside assistance, call 91 91 92 999.

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Arrow downShould I report the accident to the police?

Make a declaration If your car was damaged by a break-in, vandalism, theft, or an unknown counterparty, please report this to the police.

Reporting damage Don't forget to also report the damage to us within 48 hours via Oficina online OR CALL 91 91 92 999.

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Arrow downWhat do I do if I cause damage to another car, but I don't have damage myself?

European claim form Complete the European damage claim form with the counterparty on the spot. If that is not possible, exchange contact information and complete the claim form together at a later date.

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Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

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