Frequently asked questions

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Questions

Arrow downHow do I schedule an appointment to repair damage?

First, report the damage. Then, you can easily schedule a repair appointment via Oficina Online 

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Arrow downDo I need to repair damage to my car?

If the damage is minor and you can still drive the car safely then repairing it might not be necessary. 

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Arrow downWhere can I go for damage repair?

Our network of auto repair service providers has national coverage. Once you report your damage to us, we will find a repairer in your area that meets our quality requirements.

First, report the damage via Oficina online. If you don't have a Oficina Online account, you can request/create one here.

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Arrow downHow do I book a windscreen or glass repair?

You can book a glass repair appointment via Oficina online

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Arrow downCan my windscreen be repaired instead of replaced?

The glass fitter will assess the damage and determine whether the glass is suitable for repair.

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Arrow downHow can I change an appointment?

If you know your preferred date, you can switch your appointment here. If you do not know your preferred date, you can cancel your appointment in Oficina online and come back at a later time to schedule a new appointment.

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Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

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