Frequently asked questions

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Questions

Arrow downWhere can I find the conditions of my contract?

You can find out the general terms and conditions of your car arrangement from your employer or in the lease agreement you received from us.

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Arrow downWho can drive my lease car?

Your company's car policy determines who can drive your lease car. LeasePlan requires that any driver must have a valid driving licence.

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Arrow downWhat is included in the lease price?

The cost of your lease is determined by the services included. Please check your lease agreement for specific details.  

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Arrow downCan I travel abroad with my lease car?

Before you take your lease car abroad, make sure you get written authorisation from the registered owner (either LeasePlan or your employer). It’s simple. Just complete the digital Travel Authorization Form to request written authorisation. Or email us directly at atencionconductor@leaseplan.es. You will also need to check what equipment is mandatory to have in your car in the countries you're travelling to and through. Outside of Spain you will need the insurance receipt or green card. If your car is insured with LeasePlan, you can request the green card from in your Oficina Online or calling 91 91 92 999 

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General enquires

Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

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Email

Send us an email and we’ll reply within one working day.