How can we help you?
What are my responsibilities for the car?
Here is an overview of the things that you are responsible for:
It is your responsibility to bring the car in for service on a timely basis. You should check the engine oil and coolant levels at regular intervals. Your servicing agreement with LeasePlan does not cover engine damage occurring because of insufficient oil or coolant.
If your car needs to go to the garage, it is your responsibility to immediately notify the damages department at 3673 8399 or send an e-mail to email@example.com. If you lose your fuel card, it is your responsibility to report this to LeasePlan at 3673 8300.
Can you insure cars?
Yes. LeasePlan’s own insurance company, LeasePlan Insurance, offers comprehensive insurance coverage, including liability-, comprehensive-, and driver casualty insurance, as well as GAP coverage, which protects against financial losses in the event of total loss of a vehicle. We also offer glass damage insurance.
What do I do if my car breaks down?
If your car breaks down, most brands offer free assistance, in some cases for the entire lifetime of the car. You can find the number for your car in the list below. If your car has a service subscription with Falck, you can receive free assistance by ringing 3673 8484.
CAR MAKE EMERGENCY TELEPHONE LINE Alfa Romeo 8033 0620 / 8623 1722 Audi 8020 3060 BMW 8030 4045 Citroën 7010 1092 Fiat 8033 0620 / 8623 1722 Ford 8030 8520 Hyundai Ring local authorised garage Mercedes-Benz 3378 5555 Mitsubishi 3332 7000 Nissan 00800 1264 7726 Opel 8030 3003 Peugeot 8621 3483 Renault Ring local authorised garage Saab 8030 3099 per service manual Seat 7020 1858 Skoda 7020 7078 Toyota 8060 6668 Volvo 7942 4247 VW passenger cars: 8020 3050 Commercial vehicles: 8020 3080
What do I do if my car has been damaged?
If your car has been damaged, start by immediately reporting the damage by calling the Damages department at 3673 8399. LeasePlan answers calls between 8:00 AM–4:00 PM. After 4:00 PM, the call will be answered by Falck.
You can also e-mail us at firstname.lastname@example.org
What do I do if someone has broken into my car?
If your car is broken into, do as follows:
1. Report the break-in of the car to the police. 2. Contact LeasePlan’s Damages department at 3673 8399. 3. Report the break-in to your own insurance company, if you have had any personal property stolen that might be covered by your personal/homeowner’s insurance. 4. If you have had tools, a computer, or other effects belonging to your company stolen, the break-in must be reported to the fleet manager/insurance manager.
What do I do whilst my car is in the garage?
At Europcar, you can rent a car if the garage is not able to make a replacement car available. The same applies if you need an extra vehicle for a short period of time.