Frequently asked questions

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Questions

Arrow downWhat are my responsibilities for the car?

Here is an overview of the things that you are responsible for:

It is your responsibility to bring the car in for service on a timely basis.
You should check the engine oil and coolant levels at regular intervals. Your servicing agreement with LeasePlan does not cover engine damage occurring because of insufficient oil or coolant.

If your car needs to go to the garage, it is your responsibility to immediately notify the damages department at 3673 8399 or send an e-mail to forsikringdk@leaseplan.com. If you lose your fuel card, it is your responsibility to report this to LeasePlan at 3673 8300.

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Arrow downCan you insure cars?

Yes. LeasePlan’s own insurance company, LeasePlan Insurance, offers comprehensive insurance coverage, including liability-, comprehensive-, and driver casualty insurance, as well as GAP coverage, which protects against financial losses in the event of total loss of a vehicle. We also offer glass damage insurance.

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Arrow downWhat do I do if my car breaks down?

If your car breaks down, most brands offer free assistance, in some cases for the entire lifetime of the car. You can find the number for your car in the list below. If your car has a service subscription with Falck, you can receive free assistance by ringing 3673 8484.

CAR MAKE EMERGENCY TELEPHONE LINE
Alfa Romeo 8033 0620 / 8623 1722
Audi 8020 3060
BMW 8030 4045
Citroën 7010 1092
Fiat 8033 0620 / 8623 1722
Ford 8030 8520
Hyundai Ring local authorised garage
Mercedes-Benz 3378 5555
Mitsubishi 3332 7000
Nissan 00800 1264 7726
Opel 8030 3003
Peugeot 8621 3483
Renault Ring local authorised garage
Saab 8030 3099 per service manual
Seat 7020 1858
Skoda 7020 7078
Toyota 8060 6668
Volvo 7942 4247
VW passenger cars: 8020 3050 Commercial vehicles: 8020 3080

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Arrow downWhat do I do if my car has been damaged?

If your car has been damaged, start by immediately reporting the damage by calling the Damages department at 3673 8399. LeasePlan answers calls between 8:00 AM–4:00 PM. After 4:00 PM, the call will be answered by Falck.

You can also e-mail us at forsikringdk@leaseplan.com

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Arrow downWhat do I do if someone has broken into my car?

If your car is broken into, do as follows:

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Arrow downWhat do I do whilst my car is in the garage?

At Europcar, you can rent a car if the garage is not able to make a replacement car available. The same applies if you need an extra vehicle for a short period of time.

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+45 3673 8300

Call +45 3673 8300

You can talk with us from Monday to Thursday, from 8.30 a.m. until 4.30 pm. On Fridays from 8.30 am until 4 pm.

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