My first project as a consultant was one of the most exciting I’ve ever worked on. It involved the integration of a new major customer in an individual master agreement. It wasn’t easy to strike a balance between what the customer wanted and what we were able to offer. Ultimately, though, the customer was satisfied with the solutions I suggested.
In addition to being a consultant I worked as Deputy Customer Service Manager. When the Customer Service Manager went on parental leave I was asked to stand in as Acting Customer Service Manager for Northern Germany. Three years later I was offered the job permanently.
I’ve had a lot of support during my career at LeasePlan, and I’ve had the opportunity to take part in a number of management courses and workshops. One of the most important things for me is the support I’ve received from my managers and from other colleagues with more experience in similar management positions.
The Customer Service Department in each region is responsible for customer support, account management, and customer relationship management. It’s our job to make sure that we have satisfied and loyal customers.