How can we help you?
Top 5 frequently asked questions
Where can I service my vehicle? The vehicle must be serviced exclusively by LeasePlan's contractual vehicle maintenance partners. You can make a servicing appointment through the digital card [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en), through the [web form](targetBlank:https://servis.leaseplan.cz/#/en) or by calling the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 3).Where can I store the tires? You can store the tires of your vehicle at any of our contractual partners for tire services. The list of our contractual tire partner network may be found at our [website](targetBlank:https://servis.leaseplan.cz/#/en), in the digital driver card [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en) or in the vehicle documentation handed over to the driver (Driver set).How to proceed to arrange the road assistance service? Online by clicking [HERE](targetBlank:https://www.digital-assistance.com/?token=FUTD8P9YIQ) or contact the assistance service at our non-stop helpline for drivers [+420 296 333 666](targetSelf:tel:+420296333666) (extension 2).How to proceed for arranging the replacement vehicle? **Do you have a vehicle break down and you need to arrange road assistance and replacement vehicle at the same time?** Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 2). **Do you need to have your car serviced and stay mobile along the way?** Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle servicing. You can order it through your digital car [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en), through the [web form](targetBlank:https://servis.leaseplan.cz/#/en) or by calling the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 3). **Do you need a replacement vehicle for any other reason?** Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 4) or send your request/order via e-mail to [nahradnivozy@leaseplan.cz](targetSelf:mailto:nahradnivozy@leaseplan.cz). **Do you need a replacement vehicle during the repair of an insured damage?** Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle repair. Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 1). How do I proceed in case of interest in buying the leased car? Please submit your request for a vehicle purchase on the website by completing the appropriate [form](targetBlank:https://form.leaseplan.cz/en/lease-termination/), however, no sooner than 30 days before the scheduled expiry of the lease. To align the lease end date of the current vehicle with the takeover date of the new vehicle, we recommend starting the vehicle purchase process approximately 3 weeks before the scheduled end of the operating lease. If you are buying the vehicle as a registered company (with VAT deduction), you must report this fact via e-mail to [carremarketing@leaseplan.cz](targetSelf:mailto:carremarketing@leaseplan.cz).Where can I store the tires?
You can store the tires of your vehicle at any of our contractual partners for tire services. The list of our contractual tire partner network may be found at our website, in the digital driver card DriverPass or in the vehicle documentation handed over to the driver (Driver set).
Where are the tires of my vehicle stored?
Drivers can find the storage location in the digital card DriverPass. It is also available for the fleet managers in MyFleet in the report Overview of vehicles with tire storage location. When you store the tires in the tire service, you will receive a storage certificate stating the tire type, size and other items. If you don’t have the storage certificate, please contact us and we will find out the location.
My tires seem to be worn out, what should I do?
If you suspect that the tires on your car are worn out already, please go to a contractual tire service, they will check the state of the tires. In case the tires are worn out, the tire service will arrange a new set and will mount it on your car upon appointment.
How to proceed for arranging the seasonal tire change?
Make an appointment with the tire service where your tires are stored.
You don’t know where they are? Go to the question Where are the tires of my vehicle stored?
What services can I request in the contractual tire service stations?
In addition to buying, changing and storing tires, you can also take advantage of additional services such as: bulb replacements, light adjustments, alignments, windscreen washer refills, purchase of snow chains, locking bolts and wheel caps.
Do I have to arrange the tire services through LeasePlan?
If your lease contract includes the tire service you can contact the tire service directly.
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