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Top 5 frequently asked questions
For servicing vehicles, it is possible to make use of any of our service partners. Based on the vehicle make and desired location, you will find the most suitable servicing partner in the online form Arranging service, which can be accessed in the MyLeasePlan app. You can also call LeasePlan’s non-stop driver helpline at +420 296 333 666.
Information about the operational fluids for the specific vehicle is included in the Driver set. You may buy these, including engine oil, at our service partners or at gas stations using your fuel card.
The replacement vehicle can be prolonged and the costs of the replacement vehicle will be invoiced to your company.
Please contact the nonstop helpline for drivers at +420 296 333 666, extension 2.
Based on the agreed type of the assistance service: Basic (2 days), Standard (5 days), Plus (10 days).
What replacement vehicle am I entitled to?
The replacement vehicle is arranged according to the agreed category in the contract. We will supply a higher category only upon a written order by an authorized contact person at your company.
What should I do if the replacement vehicle is not included in the contract?
We will arrange a replacement vehicle based on a written order by an authorized contact person at your company.
How do I proceed if I want to return the replacement vehicle?
The rental agreement or the delivery protocol includes a contact to the vehicle provider, you may contact him to arrange the return of the vehicle. The contacts are also part of the vehicle documentation you receive with the vehicle.
Nonstop help-line for drivers
Call us at +420 296 333 666, the helpline is available 24 hours a day, 7 days a week.
