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Top 5 frequently asked questions
The vehicle must be serviced exclusively by LeasePlan's contractual vehicle maintenance partners. You can make a servicing appointment through the digital card DriverPass, through the web form or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 3).
You can store the tires of your vehicle at any of our contractual partners for tire services. The list of our contractual tire partner network may be found at our website, in the digital driver card DriverPass or in the vehicle documentation handed over to the driver (Driver set).
Online by clicking HERE or contact the assistance service at our non-stop helpline for drivers +420 296 333 666 (extension 2).
Do you have a vehicle break down and you need to arrange road assistance and replacement vehicle at the same time?
Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).
Do you need to have your car serviced and stay mobile along the way?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle servicing. You can order it through your digital car DriverPass, through the web form or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 3).
Do you need a replacement vehicle for any other reason?
Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 4) or send your request/order via e-mail to nahradnivozy@leaseplan.cz.
Do you need a replacement vehicle during the repair of an insured damage?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle repair. Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 1).
Please submit your request for a vehicle purchase on the website by completing the appropriate form, however, no sooner than 30 days before the scheduled expiry of the lease.
To align the lease end date of the current vehicle with the takeover date of the new vehicle, we recommend starting the vehicle purchase process approximately 3 weeks before the scheduled end of the operating lease.
If you are buying the vehicle as a registered company (with VAT deduction), you must report this fact via e-mail to carremarketing@leaseplan.cz.
How to proceed for arranging the replacement vehicle?
Do you have a vehicle break down and you need to arrange road assistance and replacement vehicle at the same time?
Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).
Do you need to have your car serviced and stay mobile along the way?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle servicing. You can order it through your digital car DriverPass, through the web form or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 3).
Do you need a replacement vehicle for any other reason?
Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 4) or send your request/order via e-mail to nahradnivozy@leaseplan.cz.
Do you need a replacement vehicle during the repair of an insured damage?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle repair. Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 1).
I have a replacement vehicle provided through the assistance service, and the free period is over, what should I do?
You can continue using the vehicle provided through the assistance service, however, the costs will be charged to your company. If you don’t want to use the vehicle provided through the assistance service after the free period, please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).
What category of replacement vehicle am I entitled to?
The category of the replacement vehicle is determined by the contract between your company and LeasePlan. You can find the information in the digital card DriverPass in the section „My services“. For more information please contact your company’s fleet manager or write to us. We can also help you at the LeasePlan non-stop hotline for drivers at +420 296 333 666.
How to proceed for returning the replacement vehicle?
If your replacement vehicle was provided through the assistance service, please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2). If the car is from the dealer or from other provider, please contact them at the phone number given in the handover protocol to the vehicle.
Didn't find the answer to your question?
Nonstop help-line for drivers
Call us at +420 296 333 666, the helpline is available 24 hours a day, 7 days a week.
