Top 5 frequently asked questions

Where can I service my vehicle? The vehicle must be serviced exclusively by LeasePlan's contractual vehicle maintenance partners. You can make a servicing appointment through the digital card [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en), through the [web form](targetBlank:https://servis.leaseplan.cz/#/en) or by calling the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 3).Where can I store the tires? You can store the tires of your vehicle at any of our contractual partners for tire services. The list of our contractual tire partner network may be found at our [website](targetBlank:https://servis.leaseplan.cz/#/en), in the digital driver card [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en) or in the vehicle documentation handed over to the driver (Driver set).How to proceed to arrange the road assistance service? Online by clicking [HERE](targetBlank:https://www.digital-assistance.com/?token=FUTD8P9YIQ) or contact the assistance service at our non-stop helpline for drivers [+420 296 333 666](targetSelf:tel:+420296333666) (extension 2).How to proceed for arranging the replacement vehicle? **Do you have a vehicle break down and you need to arrange road assistance and replacement vehicle at the same time?** Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 2). **Do you need to have your car serviced and stay mobile along the way?** Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle servicing. You can order it through your digital car [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en), through the [web form](targetBlank:https://servis.leaseplan.cz/#/en) or by calling the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 3). **Do you need a replacement vehicle for any other reason?** Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 4) or send your request/order via e-mail to [nahradnivozy@leaseplan.cz](targetSelf:mailto:nahradnivozy@leaseplan.cz). **Do you need a replacement vehicle during the repair of an insured damage?** Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle repair. Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 1). How do I proceed in case of interest in buying the leased car? Please submit your request for a vehicle purchase on the website by completing the appropriate [form](targetSelf:/en-cz/driver-services/vehicle-purchase/), however, no sooner than 30 days before the scheduled expiry of the lease. To align the lease end date of the current vehicle with the takeover date of the new vehicle, we recommend starting the vehicle purchase process approximately 3 weeks before the scheduled end of the operating lease. If you are buying the vehicle as a registered company (with VAT deduction), you must report this fact via e-mail to [carremarketing@leaseplan.cz](targetSelf:mailto:carremarketing@leaseplan.cz).
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Arrow downHow do I proceed in case of interest in buying the leased car?

Please submit your request for a vehicle purchase on the website by completing the appropriate form, however, no sooner than 30 days before the scheduled expiry of the lease.

To align the lease end date of the current vehicle with the takeover date of the new vehicle, we recommend starting the vehicle purchase process approximately 3 weeks before the scheduled end of the operating lease.

If you are buying the vehicle as a registered company (with VAT deduction), you must report this fact via e-mail to carremarketing@leaseplan.cz.

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Arrow downWhy can’t I make the change of vehicle registration myself?

As the legal owners of the vehicle, we want to be in control of the vehicle transfer to ensure that all legal deadlines are met.

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Arrow downWhat does the service fee for vehicle purchase include?

The fee covers the cost of the registration check, the transfer of the vehicle and other administration associated with the sale of the vehicle.

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Arrow downHow does the whole process work?

After you submit your non-binding request a proposal of a purchase contract with the purchase price will be sent to you. This will also include instructions how to proceed further.

On the day of sending the payment it is necessary to have the third-party liability insurance arranged because on the day of crediting the amount the lease will be terminated, as well as all insurance for the vehicle.

Once the vehicle is transferred, all documents are sent to the buyer, including the signed contract.

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Arrow downHow long does it take to finalize the vehicle purchase?

It depends on many factors, such as: how quickly the buyer delivers the necessary documentation, provision of a registration check, payment of the amount for the vehicle. For the transfer itself, we estimate about 10 working days.

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