Top 5 frequently asked questions

Questions

Arrow downWhere can the fuel cards from LeasePlan be used?

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Arrow downWhat should I do in case there is problem with accepting the card?

Check whether your fuel card is accepted by the filling station (see question 1) and whether the card allows you to purchase the selected range of goods.

Check the validity of the fuel card and whether a correct PIN was used.

In case you can rule out the above possibilities, the card is probably mechanically damaged. Please contact us through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5). We will gladly arrange the issue of a new card for you.

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Arrow downWhat should I do if I forgot the PIN code?

Please contact us through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5). We will gladly arrange the issue of a new PIN code.

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Arrow downWhat should I do if I blocked the card by entering a wrong PIN?

If you enter the wrong PIN 3 times in a row, the EuroShell and OMV Routex card will be blocked and then unblocked automatically after 24 hours without the need to report this incident.

If you enter the wrong PIN 3 times in a row, the MOL card will be blocked automatically. It is necessary to contact us through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5).

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Arrow downWhat should I do if the fuel card is lost or damaged?

Please contact us without delay through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5).

The time to issue a new fuel card is 10-14 working days depending on the type of the card. The lost fuel card is blocked against possible misuse.

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Arrow downHow to proceed with use of the fuel card I received with my car?

For security reasons, we recommend that you do not keep PIN together with your fuel cards. If you have a temporary replacement vehicle, you can use your fuel cards to fill them up as well. You can also use your fuel card to buy operating fluids at filling stations.

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Arrow downWhat are the prices for charging electric cars with LeasePlan charging cards and which network can be used for charging?

The current price list and charging station network is available in the digital card DriverPass or through the links below:

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Call us at +420 296 333 666, the helpline is available 24 hours a day, 7 days a week.

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