How can we help you?
Top 5 frequently asked questions
Where can I service my vehicle? The vehicle must be serviced exclusively by LeasePlan's contractual vehicle maintenance partners. You can make a servicing appointment through the digital card [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en), through the [web form](targetBlank:https://servis.leaseplan.cz/#/en) or by calling the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 3).Where can I store the tires? You can store the tires of your vehicle at any of our contractual partners for tire services. The list of our contractual tire partner network may be found at our [website](targetBlank:https://servis.leaseplan.cz/#/en), in the digital driver card [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en) or in the vehicle documentation handed over to the driver (Driver set).How to proceed to arrange the road assistance service? Online by clicking [HERE](targetBlank:https://www.digital-assistance.com/?token=FUTD8P9YIQ) or contact the assistance service at our non-stop helpline for drivers [+420 296 333 666](targetSelf:tel:+420296333666) (extension 2).How to proceed for arranging the replacement vehicle? **Do you have a vehicle break down and you need to arrange road assistance and replacement vehicle at the same time?** Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 2). **Do you need to have your car serviced and stay mobile along the way?** Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle servicing. You can order it through your digital car [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en), through the [web form](targetBlank:https://servis.leaseplan.cz/#/en) or by calling the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 3). **Do you need a replacement vehicle for any other reason?** Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 4) or send your request/order via e-mail to [nahradnivozy@leaseplan.cz](targetSelf:mailto:nahradnivozy@leaseplan.cz). **Do you need a replacement vehicle during the repair of an insured damage?** Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle repair. Please call the LeasePlan non-stop hotline for drivers at [+420 296 333 666](targetSelf:tel:+420296333666) (extension 1). How do I proceed in case of interest in buying the leased car? Please submit your request for a vehicle purchase on the website by completing the appropriate [form](targetBlank:https://form.leaseplan.cz/en/lease-termination/), however, no sooner than 30 days before the scheduled expiry of the lease. To align the lease end date of the current vehicle with the takeover date of the new vehicle, we recommend starting the vehicle purchase process approximately 3 weeks before the scheduled end of the operating lease. If you are buying the vehicle as a registered company (with VAT deduction), you must report this fact via e-mail to [carremarketing@leaseplan.cz](targetSelf:mailto:carremarketing@leaseplan.cz).Where can the fuel cards from LeasePlan be used?
Please find below the network of accepting stations in the links below:
What should I do in case there is problem with accepting the card?
Check whether your fuel card is accepted by the filling station (see question 1) and whether the card allows you to purchase the selected range of goods.
Check the validity of the fuel card and whether a correct PIN was used.
In case you can rule out the above possibilities, the card is probably mechanically damaged. Please contact us through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5). We will gladly arrange the issue of a new card for you.
What should I do if I forgot the PIN code?
Please contact us through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5). We will gladly arrange the issue of a new PIN code.
What should I do if I blocked the card by entering a wrong PIN?
If you enter the wrong PIN 3 times in a row, the EuroShell and OMV Routex card will be blocked and then unblocked automatically after 24 hours without the need to report this incident.
If you enter the wrong PIN 3 times in a row, the MOL card will be blocked automatically. It is necessary to contact us through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5).
What should I do if the fuel card is lost or damaged?
Please contact us without delay through the web form Vehicle documents and fuel cards or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 5).
The time to issue a new fuel card is 10-14 working days depending on the type of the card. The lost fuel card is blocked against possible misuse.
How to proceed with use of the fuel card I received with my car?
For security reasons, we recommend that you do not keep PIN together with your fuel cards. If you have a temporary replacement vehicle, you can use your fuel cards to fill them up as well. You can also use your fuel card to buy operating fluids at filling stations.
What are the prices for charging electric cars with LeasePlan charging cards and which network can be used for charging?
The current charging station network is available in the digital card DriverPass or through the link below:
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