Top 5 frequently asked questions

Questions

Arrow downHow to proceed to arrange the road assistance service?

Online by clicking HERE or contact the assistance service at our non-stop helpline for drivers +420 296 333 666 (extension 2).

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Arrow downWhat is the agreed type and scope of the assistance service?

You can find the information in the digital card DriverPass in the section „My services“. For more information please contact your company’s fleet manager or write to us. We can also help you at the LeasePlan non-stop hotline for drivers at +420 296 333 666.

BASIC Replacement vehicle free of charge during the period of repair of the vehicle with maximum of 2 days, validity only in Czech Republic.

STANDARD Replacement vehicle free of charge during the period of repair of the vehicle with maximum of 5 days, validity within EU (insurance covers claims occurring in the Czech Republic and in countries that are part of the international agreement on mutual recognition of insurance for liability caused by the operation of a motor vehicle).

PLUS Replacement vehicle free of charge during the period of repair of the vehicle with maximum of 10 days, validity within EU (insurance covers claims occurring in the Czech Republic and in countries that are part of the international agreement on mutual recognition of insurance for liability caused by the operation of a motor vehicle). The Plus package includes repatriation of the repaired vehicle from abroad.

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Arrow downHow to proceed for returning the replacement vehicle provided through assistance service?

Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).

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Arrow downI have a replacement vehicle provided through the assistance service, and the free period is over, what should I do?

You can continue using the vehicle provided through the assistance service, however, the costs will be charged to your company. If you don’t want to use the vehicle provided through the assistance service after the free period, please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).

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Nonstop help-line for drivers

Call us at +420 296 333 666, the helpline is available 24 hours a day, 7 days a week.

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