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Top 5 frequently asked questions
The vehicle must be serviced exclusively by LeasePlan's contractual vehicle maintenance partners. You can make a servicing appointment through the digital card DriverPass, through the web form or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 3).
You can store the tires of your vehicle at any of our contractual partners for tire services. The list of our contractual tire partner network may be found at our website, in the digital driver card DriverPass or in the vehicle documentation handed over to the driver (Driver set).
Online by clicking HERE or contact the assistance service at our non-stop helpline for drivers +420 296 333 666 (extension 2).
Do you have a vehicle break down and you need to arrange road assistance and replacement vehicle at the same time?
Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).
Do you need to have your car serviced and stay mobile along the way?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle servicing. You can order it through your digital car DriverPass, through the web form or by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 3).
Do you need a replacement vehicle for any other reason?
Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 4) or send your request/order via e-mail to nahradnivozy@leaseplan.cz.
Do you need a replacement vehicle during the repair of an insured damage?
Replacement vehicle is one of the supplementary services you can select while making an appointment for vehicle repair. Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 1).
Please submit your request for a vehicle purchase on the website by completing the appropriate form, however, no sooner than 30 days before the scheduled expiry of the lease.
To align the lease end date of the current vehicle with the takeover date of the new vehicle, we recommend starting the vehicle purchase process approximately 3 weeks before the scheduled end of the operating lease.
If you are buying the vehicle as a registered company (with VAT deduction), you must report this fact via e-mail to carremarketing@leaseplan.cz.
How to proceed for reporting an insurance event?
- through the web form
- by calling the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 1)
Is it necessary to call the Police in case of an accident?
It is necessary to call the Police in the following cases:
- It is necessary to call the Police in the following cases:
- if a person is killed or injured or if material damage to any of the vehicles exceeds CZK 100,000,
- if there is material damage to the property of a third party, except damage to a vehicle whose driver is involved in a traffic accident,
- if a part of the road is damaged or destroyed,
- if there is no agreement between the parties on the essential circumstances regarding the degree of fault in the accident.
Is it necessary to call the Police in the event of a break-in, theft of the vehicle or signs of vandalism?
In cases related to criminal activity or vandalism, the obligation to call the Police of the Czech Republic always applies, even in cases of small material damage. If the crime is not investigated by the Police, it may become a non-liquid insured event, i.e. the insurance company may reject the insurance indemnification.
Didn't find the answer to your question?
Nonstop help-line for drivers
Call us at +420 296 333 666, the helpline is available 24 hours a day, 7 days a week.
