Assistance service
The assistance service comes in handy when your car becomes inoperable due to a breakdown or an accident, in case of theft or as a result of a driver fault. The service is provided all over Europe.
Digital Assistance Service
- Easy online assistance service from your mobile device
Advantages of assistance service
- The scope of the assistance and the guaranteed time limits are designed so that your maximum mobility is assured.
- All the passengers travelling in the car are covered.
- The service may be used repeatedly.
How to make use of this service?Online by clicking HERE or contact the assistance service at our non-stop helpline for drivers +420 296 333 666.
In case of scheduled vehicle servicing, please select "Replacement vehicle".
What can we arrange for you?
- Repair on the spot, extrication, vehicle towing
- Accommodation of the vehicle passengers, incl. transportation
- Replacement vehicle, incl. delivery
- Transport of the repaired vehicle
- Interpreter's services
- Traffic information.
FAQ concerning the assistance service
How to proceed to arrange the road assistance service? Online by clicking [HERE](targetBlank:https://www.digital-assistance.com/?token=FUTD8P9YIQ) or contact the assistance service at our non-stop helpline for drivers [+420 296 333 666](targetSelf:tel:+420296333666) (extension 2).What is the agreed type and scope of the assistance service? You can find the information in the digital card [DriverPass](targetBlank:https://kartavozu.leaseplan.cz/en) in the section „My services“. For more information please contact your company’s fleet manager or [write to us](targetBlank:https://form.leaseplan.cz/en/question/). We can also help you at the LeasePlan non-stop hotline for drivers at +420 296 333 666. **BASIC** Replacement vehicle free of charge during the period of repair of the vehicle with maximum of 2 days, validity only in Czech Republic. **STANDARD** Replacement vehicle free of charge during the period of repair of the vehicle with maximum of 5 days, validity within EU (insurance covers claims occurring in the Czech Republic and in countries that are part of the international agreement on mutual recognition of insurance for liability caused by the operation of a motor vehicle). **PLUS** Replacement vehicle free of charge during the period of repair of the vehicle with maximum of 10 days, validity within EU (insurance covers claims occurring in the Czech Republic and in countries that are part of the international agreement on mutual recognition of insurance for liability caused by the operation of a motor vehicle). The Plus package includes repatriation of the repaired vehicle from abroad. How to proceed for returning the replacement vehicle provided through assistance service? Please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).I have a replacement vehicle provided through the assistance service, and the free period is over, what should I do? You can continue using the vehicle provided through the assistance service, however, the costs will be charged to your company. If you don’t want to use the vehicle provided through the assistance service after the free period, please call the LeasePlan non-stop hotline for drivers at +420 296 333 666 (extension 2).Do you have further questions? We're here to answer them.
Call our non-stop driver hotline at +420 296 333 666
We're here for you 24 hours a day, 7 days a week
