Driver management solutions

Manage driver requests with ease 

As a fleet manager, you spend too much of your day dealing with calls from drivers. Save your time with FleetDesk—the LeasePlan driver contact centre that acts like an extension of your staff. FleetDesk staff will respond to your drivers your way, following your fleet policies.

If you need more fleet-related support, we can prepare a custom-tailored solution—MyFleetResource—for outbound communication to drivers, and in-depth knowledge, such as questions on vehicle acquisition, service and re-reselling.

FleetDesk: your extended call centre

Because your drivers keep calling, even when you’re busy, you need FleetDesk. With FleetDesk, LeasePlan takes over the day-to-day communication and driver support, leaving you to do your job uninterrupted.
FleetDesk gives you and your drivers:

  • A primary contact centre for drivers, including after-hours emergency assistance
  • FleetDesk coordinators that manage driver communication like an extension of your staff
  • Consistent, trusted support that follows the guidance of your unique fleet policies
  • Additional services if required, such as personalized VIP call-in lines or a custom service experience with FleetDesk Exec

MyFleetResource: support your drivers with customized fleet communications

Now you can support a very large fleet—with a variety of drivers and vehicle tasks—without growing your staff, with MyFleetResource. MyFleetResource reduces your administrative time by managing all the time-consuming details and decisions related to your fleet program. You set the policies; your custom-tailored MyFleetResource plan does the rest:

  • Make decisions about vehicle acquisition, maintenance and repairs and remarketing
  • Manage fleet drivers according to your unique policies
  • Add resources to help supplement your fleet department staff
  • Reduce your fleet operating costs by providing the best analytical support

Like to know more about our driver management solutions? Contact us!

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