Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downHow and where can I return the vehicle?

Business Lease
Before your lease agreement expires, we will make you an offer for a new lease agreement or we’ll see whether you can extend your current agreement. Do you decide to decline these offers? Then your lease agreement will terminate on the final date and you will have to return the vehicle.

For this, you can contact the Business Lease team via mail. Our employees there will explain how and where you will be expected to return the vehicle.

When you return the vehicle, we will use our guidelines to see whether the car can be considered returned in good condition. We will also determine whether or not any damage to the car is acceptable. More information about end-of-contract guidelines here.

Private Lease
Before your lease agreement expires, we will make you an offer for a new lease agreement or we’ll see whether you can extend your current agreement. Do you decide to decline these offers? Then your lease agreement will terminate on the final date and you will have to return the vehicle.

For this, you can contact the Private Lease team. Our employees there will explain how and where you will be expected to return the vehicle. Contact us via mail or via telephone. The phone number is +32 800 140 22 (available monday to friday from 9am till 6am).

When you return the vehicle, we will use our guidelines to see whether the car can be considered returned in good condition. We will also determine whether or not any damage to the car is acceptable. More information about end-of-contract guidelines here.

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Arrow downWhat do I need to remember when returning my car?

Do not forget to leave the following items in your car:

If the items below belong to your car, hand them in to your car.

Claims: Report any damage before the return of your car to LeasePlan.

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Arrow downI would like to purchase my lease vehicle. Is this possible?

We always send our customers a purchasing offer. You will receive this offer approximately three months before the end of your lease agreement. Does your lease agreement not end within the next six months? Please contact your fleet manager or take a look on this page for more information.

All purchases of our lease vehicles include a 1 year guarantee. Purchases will be subject to a € 200 administration fee (excl. VAT). You can extend the guarantee with an additional year (for a total of 2 years guarantee). This second year will cost €700 (excl. VAT).

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