Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downWhat happens during the application process?

It is a very simple, 4-step process

Interest
Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

Making the reservation
You fill in a few personal details and accept the Terms and Conditions. Please read them carefully. You then receive a link to continue filling in your personal and financialëinformation

Your contract
After a financialëcheck of your information, we send you your contract. As soon as we receive the signed contract and a number of other documents from you, the 14 day reconsideration period starts.

Off you go!
After the reconsideration period, your contract begins and we contact you for the delivery of your Private Lease car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

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Arrow downWhat is the maximum annual mileage I can drive?

Each car can be driven for a maximum number of kilometres over the entire term of your contract. This maximum varies per car. If this maximum is for example 200,000 km, then you can either drive 40,000 km/year for 5 years, or drive 50,000 km/year for 4 years. The maximum duration of our contracts is always 5 years (60 months).

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Arrow downI ordered a car. When will my car be delivered?

This depends on the availability of the model you selected. Most of our 'best deals' cars will be delivered within several weeks (4-12). The dealer will call you to make a delivery appointment. LeasePlan is dependent on third parties regarding to delivery time. The delivery time indicated on the website may change.

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Arrow downHow can I add additional services, such as a petrol card or winter tyres?

We will contact you after you have submitted your application. We will discuss possible additional services and you can decide whether or not to add services to your application.

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Arrow downIs there an age limit for entering into a lease agreement?

LeasePlan welcomes all customers who are 18 years or older and hold a valid driver’s licence.

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Arrow downI would like to take a test drive. Is that possible?

This will soon be possible, but unfortunately not at this time.

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Call + 32 2-722 62 11 From Monday to Thursday between 9AM and 5PM; Friday between 9AM and 3PM

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