To charge your electric vehicle, you will require a recharging station, a charging cable, and a charging card. 

LeasePlan offers two charging solutions for charging your electric vehicle: 

• Home Pro fixed cable: charger with 4.5m cable and Dynamic Load Balancing. Strd incl: relocation, working hours, wall installation, 1 penetration, 10m power and 15m UTP cable, small equipment, extra cabinet, fuse, (ready for) 3-phase and inspection
• Home Pro socket: charger with 8m loose cable and Dynamic Load Balancing. Standard incl.: relocation, working hours, wall installation, 1 penetration, 10m power and 15m UTP cable, small equipment, extra cabinet, fuse, (ready for) 3-phase and inspection.

Your existing power supply will probably be sufficient, because your car is recharged mainly at night when you are not using other electrical appliances. Your recharging station can be programmed to operate at the right power and at the right time so that any potential overload to your electricity network can be avoided as much as possible.

If you do not have the possibility to recharge at home, you can use a public recharging point. You do not need a home charger to drive electrically. More and more charging points are being added in Belgium. Via the charging app you will find a handy overview of all charging points in Belgium and Europe.

Would you like to charge at a public recharging station? Then you have to bring your own cable. You can pay with your charging card. In some places you also have the possibility to pay by text message or via the bancontact app.

Can't find a recharging point in your local area? Then you can lodge a request for one based on the Flemish government's "recharging point follows car" principle. According to this principle, recharging points will be installed in locations where people need them. With each request, the authorities come to see whether recharging at the person's own premises is possible or not. If it's not, they will check on the presence and occupancy rate of existing recharging points within a radius of 500 metres. If they then find there is insufficient recharge infrastructure, a new recharging point with access for the public will be installed. You will find more information about this at www.paalvolgtwagen.be .

Various apps can be downloaded to easily view the recharging terminals in your area. You can currently use your LeasePlan charging card at some 9000 charge points in Belgium. Throughout Europe, you have a network of some 200,000 charge points at your disposal.  

Fast-chargers are quite similar to standard rechargers. As the name suggests, it is a faster way to recharge. One main difference is the use of direct currents. With direct currents, the vehicle's transducer is not used but rather the battery is directly charged by the recharging terminal. This allows for much higher charging speeds than with alternating currents. 

The main differences:

• Charge to 80% within half an hour
• Cable is attached to the recharging terminal, so you're not using your own
• Charging with direct currents rather than alternating currents

This depends on a number of factors: the type of car, how empty the battery is, how fast your car can charge and at which charging point you will charge. If you charge your car at a regular power socket, you should be able to count on 24 hours. At a public charge point this is about 4 to 8 hours. If you are going to charge your car with a quick charger (you will find this mainly along the motorway), your battery will be 80% charged in 30 minutes. Keep in mind that charging at such a quick charger is more expensive than at a normal charging point.

You connect the vehicle to the recharging station via the charging cable. Log in using your charging pass and you can begin recharging your vehicle. The charging fees will be invoiced monthly by your charging pass provider. 

The home charger, unlike the lease car, becomes the property of your employer.  You therefore need to agree this with your employer.

If you are entitled to a refund via your employer, please contact LeasePlan. We can provide you with a charge card, the invoicing for which will be settled directly with your employer. Are you responsible for the charging? You can easily order a charging card at www.newmotion.com. This charging card can be linked to your credit card. 

At home you can load your car in 2 ways:

• at a home charging station: the plugs are specially designed for charging electric vehicles, allowing for larger currents and thus charging the car faster.
• at a regular socket: to ensure that the socket is correctly protected, a safety device has been built into the charging cable. One condition, however, is that the socket must be equipped with a compliant earthing system.

On the way, you have the following options:

• public charging point that you can find in the charging app.
• Quick-charger: this can be found mainly along the motorway. They allow you in certain cases to charge the battery up to 80% within about 30 minutes.

The charging station is the property of your employer. It is therefore best to check with your fleet manager.   Moving is often more expensive than installing a new one.

The charging station is the property of your employer, who will decide what happens to the charging station.

The charging card and cable are linked to the trolley. If your car is passed on, you also need to pass on the charging card.

A charging card cannot be blocked for use abroad. 

You can use My LeasePlan to block your loading pass and request a new one.  You will receive this within 10 working days.

The charging card will work as soon as you receive it, even without registration. We recommend that you link/register the charging card with the NewMotion app so that you can check which charging stations are available in the area at any time.

This way you can check which charging stations are available nearby and you can consult an overview of your usage, both public and private.

Dynamic Load Balancing ensures optimal energy distribution on the network, so that overloading does not occur and the vehicle can always be optimally charged. You can determine the charging speed yourself.

Green: charging point available Red: charging point is occupied or out of order Grey: the status of the charging station is unknown because we have not received any status data for this station.

This depends on the type of station. Some stations are equipped without an RFID reader and some cannot yet be controlled by apps. Most charging stations are accessible via the charging key.

The charging session usually stops as soon as the car is fully charged.  Attention: some providers have a price structure that you charge per minute. This means that even after your car is fully charged, you will have to pay the price per minute (often considered a "parking fee"). Consider this before you park your car for a longer period of time.  It's better to move your car as soon as charging is complete. This will free up the charging point for the next driver.

If the charging cable is attached to a charging station, follow these instructions:

1. Wait a moment and start again
2. Use the emergency release button in the car. The location of this button is described in the car manual.
3. Search for an emergency release button on the station (only a few station models have this button)
4. If all the above steps do not solve the problem, call the charging station operator. You can find the hotline number at the charging station or in our app. Please note that we do not own or operate any charging stations and that we do not have external access to these stations. Only the operator has remote access to the station.

We receive the location, information, opening hours and live status of the charging points directly from the operator of the charging point. Unfortunately, these are not always 100% correct, but our partners do their best to create a perfect database.

Hold the charging key at the marked connection point and the charging session starts after a few seconds. 

Our tips before charging:

• We recommend that you check the prices on our app before every charge.
• Charging with fast chargers is much more expensive than charging with normal charging stations. Before connecting to a quick charger, please check whether the speed advantage is worth it compared to the higher costs.

When your car is fully charged, the charging session will automatically end.

To end a charging session earlier:

• If you are using the charging key: hold the charging key to the station again to end the charging session.

• If you are using the app: click the "stop" button to end the charging session.

  Our tips before charging:

• We recommend checking the prices on our app before each charging session.

• Charging at fast chargers is much more expensive than charging at normal charging stations. Before connecting to a fast charger, check if the speed advantage is worth it compared to the higher cost.

Before reporting a problem, check if:

• The cable is correctly positioned. If this is the case and the car is still not charging, stop the session and start again.

• The internet connection works when you use the app.

  Still having problems?

• Please contact the provider if the drive does not work or if there is a problem with the drive itself. The hotline number can be found directly on the station or in our app.

• Please contact us if you have any problems with the app or with your charging key.

Do you have your own driveway, garage or private parking? Are you an owner or tenant? Can you take action independently as an owner or is this in consultation with an association of homeowners? In addition, it is best to take into account the mains voltage that is connected in your street. This has an influence on the charging speed of your car.

No this is only accessible with your charge card and is not open to third parties.

If your home charger is a Blue Corner or Shell Recharge Solutions charger, LeasePlan can provide the reimbursement service.  For Blue Corner the brand name will always be visible on the exterior of the device, for Shell Recharge Solutions you can call the technical assistance mentioned on the side of the device. You can request the reimbursement service to LeasePlan.

If your charger is not Blue Corner or Shell Recharge Solutions we advise to contact directly the current provider and check the possibilities with them. LeasePlan, based on experience, does not support absorbing another brand of home charger in our platform.

If the current provider cannot support the reimbursement, our providers Blue Corner and Shell Recharge Solutions can switch the device and provide the reimbursement service. Be aware that this switch of device must be analyzed and will have a tailormade pricing. Any if not all of the components of the current installation will be reused for the new device. You can request this switch to LeasePlan.