Electric driving

Corona virus - update 2 november 2020

Considering the critical situation in which we all find ourselves, the federal government took additional and more rigorous measures on Friday 30/10 to contain the pandemic. The automotive industry will hardly be affected by this measures.

You will find a first overview here:

Impact on rental activities

"Collect & go" and home deliveries are permitted. This means that rental vehicles can always be picked up and returned to the rental companies. Rental companies can also bring or pick up the vehicles at their customers' premises (at the office or at home). Delivery and collection are only possible after prior reservation. Renta also calls on its members to adapt their procedures so that all formalities with the client are kept to a minimum and clients are received outside the offices. This is because access to commercial premises is forbidden.

Concessionaires: home delivery and collection allowed

Shops and showrooms (both B2B and B2C) as well as wholesalers' bars have to close. Individual appointments with prospeaks/customers in the showrooms and shops are also not allowed. Waiting rooms for customers are not allowed. However, this does not mean that all sales activities will come to a complete standstill this time. Goods, including cars, motorbikes, bicycles, tyres, parts, materials are allowed:

Repairs and maintenance

All repairs in garages and bicycle shops are allowed, not only urgent repairs. Meanwhile, Deputy Prime Minister Georges Gilkinet confirms that regular maintenance and tyre changes can also take place as usual. Workshops are therefore allowed to remain operational. However, no customers are allowed in them. It is not yet entirely clear how this will work in practice. Handing over the vehicle and/or keys outside the workshop? We are still waiting for the ministerial decision on the concrete procedure. Of course, teleworking is not possible in a workshop. But the strict rules on social distancing remain in force; company canteens must also be closed.

Inspection stations remain open

This time, inspection stations will not be closed but will continue to operate in compliance with the existing Covid-19 measures.

Information & Frequently Asked Questions

Last updated: 2 November 2020

General Questions

Does an employee who does compulsory telework remain taxed on the benefit-in-kind on the company car even if it is no longer used? The employee retains the option of continuing to use the car for personal travel (within the general restrictions in force during this crisis period).  The employee will therefore continue to be taxed on the benefit-in-kind linked to the hiring out of the car.

Questions about a new car

Due to the measures imposed by the federal government, I'd rather not pick up my new car right now. Is that okay? Vehicles may still be delivered. Contact your garage to schedule an appointment.Will my new car still be delivered on time? The delivery of all new cars is still possible. However, many factories have been closed during the first lockdown and/or are working on reduced capacity due to security measures, so a delay can be possible. Do you need a mobility solution in the meantime? We offer you our FlexiPlan service! Make your request to your usual LeasePlan contact person, or via rental@leaseplan.be. We will contact you as soon as possible.Can I order a new company car? New orders can be placed , but keep in mind that it is difficult to confirm precise delivery times.Are the announced delivery times still applicable or will they be adjusted? There may be a delay in production. If we need to provide for your mobility, we are happy to propose our FlexiPlan solution. You can make a request via your LeasePlan contact person, or via rental@leaseplan.be. We will contact you as soon as possible. 

Questions about Service, maintenance & tyres

Due to the measures imposed by the federal government, I'd rather not go on maintenance with my car right now. Is that possible? A good and timely maintenance of your car is not only important in order to be able to rely on it, it also avoids unnecessary problems and costs. Garages may therefore still carry out maintenance and do so subject to compliance with the obligations concerning mouth mask and social distancing. Request your maintenance via My LeasePlan and we will find a garage for you that will pick up your car and return it in the region of your choice. You automatically have access to My LeasePlan if your email address is known in our files. Visit https://www.leaseplan.be/en/login The first time you log in you have to choose a password by clicking on " set new password ". You will then receive an e-mail with a link for the activation of your account (Don't forget to check your spam). Having trouble logging in? Contact us on 078 150 600 (option 5) and we will help you make an appointment. I have to take my car to the car inspection. Is that still possible? The inspection stations will continue to work as before. Inspection centres apply special measures, please respect these.  For more information, please visit www.goca.be.What if you break down and don't need a repair at the garage? In the event of a breakdown or flat tyre, we advise our drivers to call LeasePlan assistance on 078/150.600. We will then advise you immediately on the latest state of affairs and find a solution for your mobility.  Attention! - If driver is in quarantine but has not yet tested positive: You will receive services as provided for in the contractual conditions of our cooperation This will be noted in the SAB file so that it can be given due attention. - If driver is in isolation, because tested positive: The VAB does not offer a service as the driver is not allowed to travel or come into contact with third parties.Can I still make use of your pool management service? All activities related to pool management will be continued with application of the safety measures.My windshield has a star or my car window needs replacing. Is this still possible? Repairs or replacements of windscreens may be carried out under strict safety measures.  You can call LeasePlan on 078/150.600 - option 2. We will then look for an available partner to carry out this repair.My car is defective and cannot be repaired in the short term. Can I get a replacement car? This is still possible if your contract allows it.The 'maintenance' light on my car goes on. What should I do? Garages are still allowed to carry out maintenance. Request your maintenance via My LeasePlan and we will find a garage for you that will pick up your car and return it in the region of your choice. You automatically have access to My LeasePlan if your email address is known in our files. Visit https://www.leaseplan.be/nl/login The first time you log in you have to choose a password by clicking on " set new password ". You will then receive an e-mail with a link for the activation of your account (Don't forget to check your spam). Having trouble logging in? Contact us on 078 150 600 (option 5) and we will help you make an appointment. Is it possible to get my car repaired ? Repairs are still allowed. All vehicles can be repaired under strict safety measures. Contact the garage to schedule an appointment. If you already had an appointment, it will take place as planned.Can I reschedule my tyre change? Summer tires may be replaced by winter tires during the current lockdown. Tire changes are therefore permitted under the following conditions: by appointment, behind closed doors and with due observance of hygienic and social distance measures. Contact your tire center for an appointment. If you already had an appointment, it will be take place as planned..Considering the current situation, is it mandatory to change to winter tyres? During this lockdown it is still allowed to change to winter tyres under strict safety measures. Bearing your safety in mind, we would advise you to make an appointment to have your tyres changed as soon as possible. If you wait for the first snow there will be a long waiting time before you will receive appointment.I work from home but my winter tyres are near the office. Can I have them moved closer to home? There is no ban on essential movements, so the tyre change can continue at the current tyre fitter.  There is a high demand for tyre relocation which can take up to 4 weeks. Should you still prefer to have the winter tyres transferred, we can arrange this with the approval of your employer for the costs involved. Your fleet manager can send the approval to the usual contact person at LeasePlan.Can I still book a short term car (rental car)? The services provided by FlexiPlan will continue. Call 02 722 60 01 or e-mail rental@leaseplan.be so that we can make the necessary arrangements to ensure safe delivery or collection.Will inspections of end-of-contract vehicles still take place? Until further notice, all inspections can still take place provided that all applicable safety measures are complied with. If the inspection takes place at an external location, please note that you cannot wait inside.