The coronavirus has turned the world upside down and we’ve received quite a few questions about the impact on fleets and lease vehicles.
To make it easy for you, we’ve put together some answers to our most frequently asked questions. If you have a question that you don’t see here please check your country’s LeasePlan FAQs. Links to all local FAQs are below.
Is LeasePlan open for business?
Absolutely! Even though many of our staff are working from home, we are still open and here to help. We are following social distancing guidelines, but our staff is available on the phone and email during working hours.
Can my vehicle still go for a service?
For the moment, garages are still providing essential maintenance and servicing. To help us keep as many drivers as possible safe on the roads, please only request critical repairs, vehicle breakdown appointments and critical tyre replacements. You can request these services through LeasePlan.
If you’re not sure if your maintenance or service is critical please contact your LeasePlan contact person.
My contract is coming to an end. Should I order a new lease vehicle?
During this crisis, wherever possible, it’s recommended to extend current contracts and delay new orders.
Will the delivery of my new vehicle be delayed?
As many factories have stopped or reduced producing vehicles there have ben serious disruptions. The impact differs per country so please check your local LeasePlan website for the latest information. We will contact you if there are delays or if a new delivery date is set.
Due to the crisis I have issues making my lease payments. Do you offer any help?
These are unique and challenging times. As such, we need to look at everything on a case by case basis. Please get in touch with your regular LeasePlan contact person to discuss what’s possible.
Can I terminate my lease contract early?
Yes, it is possible to terminate a lease contract early but please be aware that fees do apply for any early termination. If you would like to know more about this please contact your LeasePlan contact person.
For more specific questions related to the impact of Covid-19 please check your local LeasePlan’s FAQs. If you can’t find the answer to your question we’re always happy to help. Get in touch with your local LeasePlan office.